Frequently Asked Questions
Everything you need to know about shopping with URIEL
What is the standard shipping time for URIEL orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I return or exchange an item?
If you are not satisfied with your purchase, you can return or exchange items within 14 days of receipt. Items must be in their original condition, unworn, and with all tags attached.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
How do I know which size will fit me best?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
Are URIEL products made from sustainable materials?
Quality and durability are our priorities. We source premium fabrics and work with ethical manufacturers to ensure our fashion pieces are built to last while minimizing environmental impact.
Can I track my order after it has been shipped?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.